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Dear valued customers:

We will continue to be open from 7am to 4.30pm.

We are still operating differently during the new normal – We will have new processes in place as per government guidelines to ensure we keep customers and staff safe.

1. HVAC HERO and EDC Premises

* The doors will finally be open to all customers

  • We ask that only one person from the same company/Van in the showroom at any time
  • Please follow the instructions on the door, we have a dedicated ENRTY and EXIT pathway
  • Please keep 2-meters between yourselves in the showroom, as marked out for you.
  • Once ordered could you please wait in your car for your goods.
  • Our site is extremely busy, for everyone’s safety we ask that you please do not wander around the forecourt.

2. Ordering

* Contactless ordering only this by email, phone, in person keeping 2-meters apart or online using your login.

* Goods can be collected or delivered (delivery charges will apply). No walk-in orders will be picked between 7am – 8:30am (NO EXCEPTIONS) Items that we stock in our showroom will be available from 7am till 4:30pm

* If you send in your order by 2pm, it will be ready for collection by 8am the next day (applies to standard stocked items only) manufactured items or special orders are to be confirmed.

3. Payments

* For Credit accounts, goods will go on to your account as normal, subject to credit limits.

* For Prepayment ‘Cash Trade’ accounts, you can pay as normal by direct credit into our bank account or by credit/debit card over the phone, or by presenting your card on the per spec’s screen – no EFTPOS cards – our staff will be the only people using the EFTPOS machine.

As the requirements for COVID19 are likely to change – we will change our processes to match them to ensure we can continue to operate safely. We will let you know of any changes to requirements when you place your orders.

Kind regards

The Team at HVAC HERO